ASSETSONAR

Comprehensive ITSM Tool

Consolidate your IT Asset and service requests, issues, and ticket data using AssetSonar’s built-in integrations with Zendesk and Jira. Streamline IT service delivery and ensure a seamless IT admin, employee, and customer experience with simple, yet mature IT service management.

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Delight staff and customers with faster IT service delivery

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Modernize IT service operations, increase productivity, reduce costs, and deliver scalable services with a single platform.

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Enhance ITSM visibility with state-of-the art tracking services and workflow automation of service requests and incident responses.

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Streamline communications in an agile way between employees and customers through integrated channels.

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Resolve issues, reduce downtime, and accelerate change management with intelligent routing and proactive prevention of future incidents and service requests.

Seamless IT service management

Bring teams closer by providing visibility into assets, people, and locations across the organization using a single IT Asset source of truth that integrates seamlessly with leading service desks like Zendesk and Jira.

Incident Management

Speed up ticket processing by creating tickets and issues straight from AssetSonar. Access all your IT Assets from within the Zendesk and Jira workspaces to expedite issue resolution.

Request Management

Enable employees and customers to log service requests through Zendesk Help Center’s interactive self-service portal. Quickly identify IT Assets that are checked out and link them to tickets.

Informed Decision Making

Run personalized reports for Assets linked to your Zendesk tickets. Glean insights into request patterns and recurring issues. Optimize asset performance, ROI, and ITSM metrics like mean ticket resolution time.

Proactive Issue Resolution

Create tickets and issues against ServiceDesk alerts for your preferred platform. Get automated alerts for incidents, set Assignees and Priority Levels for them, and never miss an issue resolution.

IT Asset Lifecycle Management

Tie in your service management workflows with the lifecycle of IT Assets -- from procurement to disposal for seamless employee onboarding and offboarding and timely break fixes.

Next-generation customer experience

Consolidate fragmented customer and ITSM data with the Zendesk Sunshine integration. Integrate AssetSonar with any third-party CX application built on the serverless AWS architecture.

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Key Resources for IT Service Management

AssetSonar's Zendesk integration

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AssetSonar’s Zendesk Integration: Powerful IT Asset Tracking and Ticket Management Combined
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AssetSonar's Jira integration Assigned to you

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AssetSonar Integrates With Jira To Enable Seamless Issue Tracking
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Benefits of ITSM Tool

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Key Features Of Powerful ITSM Software And How It Benefits Your Business
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Powerful ITSM tool, at your fingertips.

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